Delivery and Returns
COMPLETION AND DELIVERY TIMES
Once an order has been received and processed, we aim to have the plaque completed within 3 working days. This may take longer during busy periods or due to factors beyond our control. We will keep you informed of any delays via email.
UK orders under the value of £15.00 are posted using Royal Mail 1st Class standard service. Orders over the value of £15.00 are posted using Hermes Courier Service which is tracked. A tracking number will be provided to you once your items are ready for dispatch.
Due to the personal nature of our handmade items, no returns are accepted unless a mistake has been made on our part. We always correct our mistakes and are willing to refund/replace/exchange plaques where necessary. Please contact us to discuss this further using the contact form.